Refund policy
Last updated: August 2026
1. General Policy Due to the nature of perfume and bakhoor products, we generally do not accept returns for change of mind. All sales are considered final unless the item is damaged or defective.
2. Eligible Returns We accept returns only in the following cases:
- The product arrived damaged or broken
- The wrong item was delivered
- The product is defective (e.g., broken atomizer, leaking bottle)
3. Timeframe Return requests must be submitted within 7 days of receiving your order. Requests made after this period will not be accepted.
4. How to Request a Return
- Contact us via the contact page on parfomo.com
- Provide your order number and photos of the damaged/wrong item
- Our team will review your request within 2–3 business days
5. Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
6. Non-Returnable Items
- Opened or used perfumes (unless defective)
- Items purchased on sale or with a discount code
- Gift sets once opened
7. Exchanges We offer exchanges for damaged or wrong items only, subject to stock availability.
8. Contact For any return inquiries: parfomo.com/pages/contact